
Yelena Tsarenko
Yelena Tsarenko is a Professor in the Department of Marketing at Monash Business School, Monash University. She is a recognised international expert on consumer forgiveness, where her primary research interests are in consumer psychology and services marketing. Currently, Yelena is exploring issues involving human-robot interactions (HRI).

Dewi Tojib
Dewi Tojib is an Associate Professor of Marketing at Monash Business School, Monash University. Her main research interests include innovation adoption in organizational and consumer context, consumer responses to service failures, and sustainable practices. She has published in reputable academic journals in the field of services marketing, human-robot interactions, tourism, and hospitality.